Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Use the NLx Service Desk to request support from the NLx team.
Report issues, ask questions about NLx systems or data, request assistance, or submit feedback. Select the option that best fits your request, and provide as much detail as possible so the team can support you efficiently.
{"xsrfToken":"cdb09588c41229b789b1a168c9417841b426c595_lout","branding":{"id":"13","key":"nlx","name":"National Labor Exchange (NLx) Service Desk","portalBaseUrl":"/servicedesk/customer/portal/13","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/13/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0e1721","headerLinkHoverBGColor":"#0e1721","headerBadgeColor":"#0e1721"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ee1f5205-9ce3-42de-955b-334d1977f9bc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWFlMDllOS1jNDk0LTQ5ZDctOTNlOC04YTNiZGE2NDUzZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlMWY1MjA1LTljZTMtNDJkZS05NTViLTMzNGQxOTc3ZjliYyI6WyJyZWFkIl19LCJleHAiOjE3ODA5MzgyNjUsIm5iZiI6MTc4MDkzNzY2NX0.LPRBLm2tk1JPKp_AqH4EdMVHwuinL8bmWk4UxINT5nI&client=9eae09e9-c494-49d7-93e8-8a3bda6453d0&mode=fit","logoId":"ee1f5205-9ce3-42de-955b-334d1977f9bc","isLogoAvailable":true,"helpCenterTitle":"Welcome to the NASWA IT Service Desk","sharedPortalName":"NASWA Technology Services","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the NASWA IT Service Desk","sharedPortalName":"NASWA Technology Services","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1b5588","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/91df5863-0fc3-42f4-8be8-3ebf07b3686d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWFlMDllOS1jNDk0LTQ5ZDctOTNlOC04YTNiZGE2NDUzZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkxZGY1ODYzLTBmYzMtNDJmNC04YmU4LTNlYmYwN2IzNjg2ZCI6WyJyZWFkIl19LCJleHAiOjE3ODA5MzgyNjUsIm5iZiI6MTc4MDkzNzY2NX0.Re3w6w33fA0jP2ZIisR-7WwnHnHongR2JN9FpWXRmX8&client=9eae09e9-c494-49d7-93e8-8a3bda6453d0&height=300&mode=fit","bannerMediaApiFileId":"91df5863-0fc3-42f4-8be8-3ebf07b3686d","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#1b5588","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"13","key":"nlx","projectId":10183,"serviceDeskId":13,"name":"National Labor Exchange (NLx) Service Desk","description":"<p>Use the NLx Service Desk to request support from the NLx team.</p>\n<p>Report issues, ask questions about NLx systems or data, request assistance, or submit feedback. Select the option that best fits your request, and provide as much detail as possible so the team can support you efficiently.</p>","portalBaseUrl":"/servicedesk/customer/portal/13","reqTypes":[{"id":"10256","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>Have a question about the NLx or related topics? Submit it here.</p>","icon":10320,"iconUrl":"https://naswa-itsc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[388],"key":""},{"id":"10722","name":"Report an Issue","descriptionHtml":"<p>Provide a brief title or sentence that summarizes your issue. This helps us to understand the nature of your submission.</p>","callToAction":"Report an Issue","introHtml":"<p>Report a NLx issue or bug.</p>","icon":10303,"iconUrl":"https://naswa-itsc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[388],"key":""},{"id":"10756","name":"Request Training ","descriptionHtml":"","callToAction":"Request Training ","introHtml":"<p>Request training on the NLx Job Feed, Job Microsites, Job Indexing, or other NLx topics.</p>","icon":10708,"iconUrl":"https://naswa-itsc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10708","groups":[388],"key":""},{"id":"10723","name":"Suggest Improvement","descriptionHtml":"","callToAction":"Suggest Improvement","introHtml":"<p>Suggest a new feature, process or improved functionality.</p>","icon":10310,"iconUrl":"https://naswa-itsc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10310","groups":[388],"key":""},{"id":"10261","name":"Request help posting a job","descriptionHtml":"","callToAction":"Request help posting a job","introHtml":"<p>Get support creating or editing job listings.</p>","icon":10707,"iconUrl":"https://naswa-itsc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10707","groups":[],"key":""},{"id":"10551","name":"Request Technical Assistance or Training","descriptionHtml":"","callToAction":"Request Technical Assistance or Training","introHtml":"<p>Request technical assistance or training on NLx services.</p>","icon":10706,"iconUrl":"https://naswa-itsc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10706","groups":[],"key":""}],"reqGroups":[{"id":388,"name":"Ask a Question"}],"orderMapping":{"256":[10256],"257":[10256],"322":[10256,10261],"258":[10551,10256],"354":[10256],"387":[10256],"323":[10256],"355":[10256],"388":[10256,10722,10723,10756],"324":[10256],"325":[10261,10256],"57":[10256],"58":[10261],"123":[10256],"62":[10261,10256]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ffaa4de2-770e-31a7-a895-f6358ceadab6","appLinkName":"","appLinkUrl":"","spaceKey":"NS","spaceName":"NLx Space","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NLX","serviceDeskId":13,"kbLinkDomainURLs":["https://naswa-itsc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":13,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NLX","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWFlMDllOS1jNDk0LTQ5ZDctOTNlOC04YTNiZGE2NDUzZDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTc3NzE4NTc0NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgwOTM4ODY1LCJuYmYiOjE3ODA5Mzc2NjUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.sQrzoo0p1u6Z5gc1vpDUkweVrrBZw5o6wtIR5YXWqtw","targetCollection":"upload-user-collection-1777185745","endpointUrl":"https://api.media.atlassian.com","clientId":"9eae09e9-c494-49d7-93e8-8a3bda6453d0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"NASWA Technology Services","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://naswa-itsc.atlassian.net/wiki","kbLinkDomainURLs":["https://naswa-itsc.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/13?xdm_e=https%3A%2F%2Fnaswa-itsc.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiMWI5YWQzNjFlZGRmOGFhOGQzZWFkMzMzNmM3NWNhNmJiODBlNWI0NzU4MzVjZWRhYzFlYzcyYzUwMTIyMjYwIiwiaXNzIjoiYjRkYTk0YWUtYjhjMC0zYjcwLWI0NzYtNDg0NTVlNWMxYzYwIiwiY29udGV4dCI6e30sImV4cCI6MTc4MDkzODU2NSwiaWF0IjoxNzgwOTM3NjY1fQ.QQnpTm6YZaUMLShxSlxvP1HrJoTcUS1W4McJ6GGxZco\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImI0ZGE5NGFlLWI4YzAtM2I3MC1iNDc2LTQ4NDU1ZTVjMWM2MCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL25hc3dhLWl0c2MuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvbmFzd2EtaXRzYy5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJOTFgiLCJpZCI6IjEwMTgzIn19fSwiZXhwIjoxNzgwOTM4NTY1LCJpYXQiOjE3ODA5Mzc2NjV9.jeiZwDGm6LSMjYCXVN2tFyzHg8q0Ao7nd2VGjpAKucA\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://naswa-itsc.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://naswa-itsc.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"NLX\\\",\\\"id\\\":\\\"10183\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"NLX\\\",\\\"project.id\\\":\\\"10183\\\",\\\"servicedesk.serviceDeskId\\\":\\\"13\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://naswa-itsc.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}